In order to improve the accessibility of products and services to meet the needs of people with disabilities by establishing unified standards and requirements, the EU issued the EAA Europeanibility Act (European Accessibility Act, EAA, Directive (EU)2019/882) in 2019, and will implement itorily on June 28, 2025.
Timeline of regulatory enforcement:
Key points of current regulations: ▍Scope of application: (b) Self-service terminal: payment terminal, ATM, ticket vending machine, self-check-in machine, interactive self-service terminal providing information (excluding equipment installed in vehicles, aircraft, ships, or rail transit equipment) (c) Consumer-grade terminal devices with interactive computing capability for electronic communication services: mobile phones, smart watches, etc. (d) Consumer-grade terminal devices with interactive computing capability for accessing audio-visual media services: smart TVs, streaming media players, etc. (e) E-book reader • Service: (a) Electronic communication services (excluding machine-to-machine communication transmission services) (b) Provide access to audio-visual media services; (c) The following elements of air, bus, rail and water passenger services (urban, suburban and regional transport only apply to point (v)): (i) We; (ii) Apps; (iii) Electronic tickets and electronic ticketing services; (iv) Traffic service information (for interactive information screens within the EU) (v)Interactive self-service terminals located within the territory of the EU, excluding terminals installed in vehicles, aircraft, ships and trains. (d) Consumer banking services (e) E-book and its dedicated software (f)E-commerce services • Emergency communication responding to the European single emergency number "112" ▍ Accessibility requirements for products and services: Section I：Product general requirements • User interface and functional design • Support services (customer service center, technical support, transfer service, training service) Section II：All applicable products (excluding self-service terminals) • packaging and product manual; Section III：Service-type universal requirements • Ensure that products used in the service comply with accessibility standards • Provide information on the operation of the service and explain its accessibility features • Ensure that digital platforms (websites, apps) meet accessibility standards • Provide barrier-free support services Section IV：Additional accessibility requirements for specific services • Electronic communication service • Audio-visual media services • Public transport service • Interactive self-service terminal for urban, suburban and regional transport • Consumer banking services • E-book • E-commerce services Section V：Accessibility requirements for emergency communication (112)
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